ORDERING,SHIPPING & RETURNS
Ordering
Online Ordering:
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Use our quick and easy online shopping cart. Our shopping cart accepts credit cards or Paypal payment. Shopping cart pages are secure, and all information is encrypted. We do not store credit card information on computers. When placing an order online, a confirmation email will automatically be sent. Within 7 business days, a copy of your invoice will be emailed. If you do not receive a copy of your invoice within 7 business days, please contact us. The shopping cart charges your card, but a real person will process your order and check for mistakes. Cards are charged at the time an order is made even though garlic will not start shipping until the fall.
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Bulbs will be reserved based on the date orders are received - first come, first served. We give our biggest bulbs to those who order first, and we start taking orders in January. Ordering early will ensure best selection and size. The majority of our strains will continue to be at least two-inch diameter bulbs (XL size). Creole strains do not always size up well here in the north; we sell bulbs that are a mininum of 1.5" diameter.
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Order By Phone:
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ph: 317.413.2598
Our friendly and knowledgeable mini-bosses will be happy to help you place your order. If you are a commercial grower please call for up-to-date information on bulk sales and discounts.
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Our office is open Monday through Friday 8:30 am - 4:30 pm EST. Please leave a message if there is no answer, and we'll return your call very promptly.
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Email Ordering:
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Please send email orders to info@garlicboss.com. We will email you back a copy of your invoice and arrange for payment.
You will receive confirmation after we have processed your order. Please look over the information, and let us know if anything is incorrect.
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Shipping
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Sorry, we don't ship outside of the US.
If you are in Alaska, we will ship your order beginning in early September.
Orders from Southern states* will be shipped beginning mid-late October.
All other orders will be shipped in the order in which they were received begining mid-September.
If you order late (after August 1), expect your order to come later.
All shipping dates are approximate. You will receive a tracking number once it ships.
We continue to ship through the winter or as long as we have garlic left to sell.
* Shipped begining mid-late October: Alabama, Florida, Louisiana, Mississippi, Texas, Georgia, South Carolina
We cannot ship garlic to Canada.
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Shipping Information For Orders Placed by Mail or Email:
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Most of our shipping is done via USPS, but larger orders are usually shipped through UPS. We compare costs and will ship the cheaper method unless you specify otherwise. We cannot ship via UPS to Alaska or Hawaii, therefore we might have to charge additional shipping for large orders.
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1. If actual cost of shipping is much less than paid for, we will refund accordingly.
2. If actual cost is much more than expected, we will contact you before shipment.
3. If an incorrect address is provided, we will ask for additional payment in order to re-ship your order.
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Returns
While we have many satisfied customers, we cannot absolutely guarantee our seed will perform well for you. Climate, planting techniques, soil preparation and many other factors contribute to the health and success of garlic plants. It is not recommended to plant Garlic Boss seed garlic in extreme southern areas including southern Texas, and Hawaii.
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If, however, you are unhappy with your seed purchase, we will refund your money on the simple condition you return it to us within 45 days of our shipment and before it is planted. We will not refund or replace any seed after it has been planted; no exceptions. Our liability in such instances will be strictly limited to the cost of the seed plus the initial shipping charges. We assume no liability for freeze damage to garlic shipped after November 15th nor for any kind of damage after you plant the seed.
If an incorrect address is provided, we cannot refund shipping costs and will have to ask for additional funds to re-ship. Please check your confirmations to make sure all information is correct before shipment.
Any orders cancelled after September 1st will be charged a 10% cancellation fee.